Shipping and delivery policies are designed to provide clarity and transparency for customers placing orders. Expedited shipping options may be available at checkout depending on your delivery address and the carrier services operating in your region. Free shipping is offered on qualifying purchases within specific markets. Customers in the United States receive complimentary standard shipping on orders exceeding 50 USD. In Canada, free shipping is available on orders above 75 CAD, and in the United Kingdom on purchases over 50 GBP. These thresholds may be adjusted during special promotional events or limited-time campaigns.
Standard shipping fees are calculated at checkout based on destination and selected delivery speed. Once an order has been dispatched, customers will receive tracking information to monitor its progress. If a shipment is marked as delivered but cannot be located, it is recommended to wait up to two business days, as carriers occasionally update tracking prematurely. If the package does not arrive within that timeframe, customers should contact customer support for assistance. Any claims regarding lost or damaged goods must be submitted within 30 days from the recorded delivery date.
Orders are processed promptly to ensure timely shipment. Processing times may vary during peak seasons, but most orders are prepared within a few business days. Shipments are dispatched domestically from warehouse facilities located in the United States, Canada, and the United Kingdom. Delivery is available throughout the United States, including Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands, as well as to Canada and the United Kingdom. Certain items, such as body mist products, may be restricted from shipping to Alaska, Hawaii, and U.S. territories due to carrier regulations.
Once an order is placed, modifications such as address changes, item adjustments, or cancellations may not always be possible because fulfillment begins quickly. Customers who encounter issues with their purchase may return eligible items within 30 days unless otherwise specified. If an item is missing from a shipment, support should be contacted promptly so the matter can be reviewed and resolved.
Returns and exchanges are available for eligible products. Gifts may be returned in accordance with the standard return guidelines. Refunds are issued once returned merchandise has been received and inspected, and processing times may vary depending on the payment method used. Instructions for initiating a return or exchange are typically accessible through the customer service portal.
Subscription services can be managed through the customer’s online account. Subscribers may update delivery schedules, modify product selections, or cancel future shipments according to the subscription terms. Promotional codes generally cannot be applied to subscription orders, as subscription pricing already includes a built-in discount. Price matching for previous promotions or retailer partner discounts is not offered.
Select promotional offers, including build-your-own set options, may provide percentage discounts when specific purchase conditions are met. Certain exclusions may apply, and additional promotional codes may not be combined unless expressly stated.
Products are formulated to meet defined quality standards. They are phthalate and paraben free, and many items are designed to be suitable for sensitive skin. Deodorants are aluminum free and are not classified as antiperspirants. Fragrance compositions may include a blend of natural and safe synthetic components to ensure stability and performance. Customers are encouraged to store products in cool, dry environments and to follow recommended usage guidelines, including proper candle care practices. Shelf life information and full ingredient listings are available upon request or on product packaging.
Multiple forms of payment are accepted, including major credit cards and other secure checkout methods. If a transaction is declined, customers should verify billing details or contact their financial institution. Digital gift cards may also be available for purchase.
The brand maintains cruelty-free standards, and many products are vegan and gluten free. Recycling guidelines for packaging materials are provided to support sustainability efforts. Individuals interested in partnerships, wholesale opportunities, or influencer collaborations may reach out through the appropriate contact channels. Referral programs may be available in select regions, allowing customers to share benefits with friends, subject to program terms and geographic limitations.