We are committed to ensuring your satisfaction with every purchase made through our website. If you are not completely happy with your order, this Refund and Returns Policy explains the conditions under which returns, exchanges, and refunds may be processed. Please review the following information carefully before initiating a return request.
Return Eligibility
Products may be returned within 30 days from the date of delivery unless otherwise stated on the product page. To qualify for a return, items must be unused, unopened, and in their original packaging, including any seals, labels, or protective materials. We reserve the right to decline returns that show signs of wear, misuse, alteration, or damage not caused during shipping.
Certain items are not eligible for return. These may include final sale merchandise, promotional or clearance items, gift cards, and personal care products that have been opened or used. For hygiene and safety reasons, we cannot accept returns of products that have been tampered with or partially consumed.
How to Start a Return
To initiate a return, please contact our customer support team by email at SalteStone@outlook.com or by phone at (805) 669-1107. When reaching out, include your order number, the name of the product you wish to return, and a brief explanation of the reason for the return. Our team will review your request and provide detailed instructions for completing the return process.
Returns must be authorized before items are shipped back to us. Products sent without prior approval may not be accepted. Customers are generally responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered, please notify us within 7 days of delivery. Include clear photos of the product and its packaging to help us assess the issue quickly. Once confirmed, we will arrange for a replacement, refund, or store credit at no additional cost to you.
Refund Processing
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original method of payment. Please allow several business days for the transaction to be processed and reflected by your bank or credit card provider.
Original shipping fees are non-refundable unless the return is due to our error. If your order qualified for free shipping and you return part of the order, your refund may be adjusted if the remaining purchase amount no longer meets the free shipping requirement.
Exchanges
We do not process direct exchanges. If you wish to receive a different product, please return the original item for a refund and place a new order separately. This ensures faster processing and accurate inventory management.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, we recommend first checking with your financial institution, as processing times may vary. If you still require assistance, please contact us at SalteStone@outlook.com or call (805) 669-1107 for support.
Policy Updates
We reserve the right to modify this Refund and Returns Policy at any time. Any changes will become effective immediately upon posting on our website. We encourage customers to review this policy periodically to remain informed.
If you have any additional questions regarding returns, refunds, or eligibility, please contact our customer service team. We are here to assist you and ensure a smooth and transparent shopping experience.